Skip to main content

Contact us if you need help or would like to give us some feedback.

Accessibility statement for the ‘Send money to someone in prison’ service

This accessibility statement applies to the service

This website is run by His Majesty’s Prison and Probation Service (HMPPS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible as colour contrast on links, buttons and form inputs is not sufficient when in focus state.

Feedback and contact information

If you have any feedback or need information on this website in a different format, email We will look into your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

His Majesty’s Prison and Probation Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Links, buttons and form inputs do not meet colour contrast requirements when in focus state. This contravenes the WCAG 2.1 AA success criteria 1.4.3: Contrast (Minimum).

This is due to be resolved as part of an update of our service to use the GOV.UK Design System instead of the GOV.UK Front end elements and toolkit. This work is expected to be completed January 2021.

What we’re doing to improve accessibility

We are currently working on using the updated GOV.UK Design System to improve accessibility throughout the service, which should be completed in January 2021. Following the completion of this work, we will procure a complete service accessibility assessment, following which we will action any further accessibility issues (and update this accessibility statement where relevant).

Preparation of this accessibility statement

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This website was last tested externally in January 2021.